![]() ![]() If traveling by car, head into town on I-10, US 62/180 or US 54. Getting to El Paso is easy via the El Paso International Airport located six miles northeast of downtown. Hotel Indigo El Paso Downtown, an IHG hotel: Solid hotel.BUT beware of pool party weekends - See 604 traveler reviews, 399 candid photos, and great deals for Hotel Indigo El Paso Downtown, an IHG hotel at Tripadvisor. Check in, put everything into the room, and relax a while before heading out to take care of work or pleasure activities. ![]() ![]() Nature enthusiasts who want to experience more than the mountains may want to head to the Centennial Museum and Chihuahuan Desert Gardens, which is a natural and cultural history museum located outdoors.Įl Paso has plenty of hotels that offer amenities for business and leisure travelers alike. Downtown El Paso is full of small shops and cafes that make a visitor feel like they're in Mexico without ever crossing the border. Check out local history at the Magoffin Homestead, the home of early settlers of El Paso, and make a stop at Ysleta Mission. Go hiking on the trails or take the Wyler Aerial Tramway to Ranger Peak for unparalleled views of El Paso and Mexico. It's perfect for those traveling with family, friends or by themselves. Slow down a while and stay in an El Paso hotel while exploring the nearby Franklin Mountains Park. It's a ruggedly beautiful place to experience desert wildlife and American history along the edge of the country. ![]() Please allow me once again to apologize for any inconveniences, confusion, or frustrations this situation may have caused, and I do hope you give us the opportunity to serve you directly again in the future so that we may ensure all aspects of your reservation, beginning to end, are handed as exceptionally as they should be for you.The city of El Paso is a beautiful city that meanders along the United States/Mexico border and the Rio Grande and was immortalized in a song by Marty Robbins for good reason. I do completely sympathize, understand, and agree with your frustrations regarding this situation, and we do our best to encourage all guests to book with us directly either through our website, or our front desk at (915) 532-5200. However, the upcharge you are describing does seem to fall in line with the way Getaroom handles their rates and fees, as a reservation booked with us for $129 would have come out to about $151.58 with taxes. Regarding the rate they had quoted you vs the rate they ended up charging you, I am, unfortunately, unable to see what prices they had offered on their site in the first place, let alone what price they actually charged you before and after their fees, as pre-paid third-party reservations do not reveal their rates to us. Your upcoming reservation, however, has been booked through a third-party website, specifically according to our system, and not with us directly these websites are the ones that usually appear on Google near the top of the page after searching which are actually ads and not our website. I do indeed see your previous reservation with us from last month (booked directly with our property) for $143.99 without tax, $169.19 with tax (we have a tax of 17.5% for all guests), and $185.43 in total (which includes the $16.24 for the valet parking). I would like to start by apologizing to you for not meeting your expectations, as well as any confusion there may be regarding any past or future room rates. I cannot believe how we were treated and we’ll never stay here again.ĭear A1039HSdavidl, Thank you for choosing Hotel Indigo El Paso Downtown and for taking the time to provide feedback about your experience at our property. If they wanted a mattress on the floor of a club they’d just do that instead. People come to hotels in El Paso to sleep. We had 2 white noise machines going and tbe TV, and the bass was still heart pounding and kept us up all night after we just drove 12 hours. Cancel at 8pm on a weekend, and go where?!? This is not just slightly loud bar music - this is a wannabe night club playing ancient booming house music. It was only then we were informed that there were no “quiet” rooms left, but that we could still cancel if we wanted. There was no notice anywhere in one confirmation email or on their website about this, we weren’t informed until we had already valeted our car, got our stuff out, and were checking in at the lobby. We then made the mistake of booking here on a weekend, when they have a DJ playing house music till 1am. My husband and I have stayed here several times on weeknights while traveling cross country. ![]()
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